Answer routine questions.
Send the right enquiries to your team.

Complete conversation

Customer: I need two mugs as gifts. Can you wrap them, and what would the total be?

Front Desk: Yes. Ceramic mugs are AED 45 each; travel mugs are AED 40. Standard wrapping is AED 8 per mug, or a gift box is AED 15 per mug. What budget would you like to stay within?

Customer: AED 100 altogether. Would the ceramic ones fit?

Front Desk: Two ceramic mugs with standard wrapping would be AED 106: AED 90 for the mugs + AED 16 wrapping. Two travel mugs with the same wrapping come to AED 96, within your budget.

Customer: Let's do the travel mugs. Do you have them in black?

Front Desk: Black is listed in the range. The shop team will need to confirm stock. Would standard wrapping be suitable?

Customer: Yes. Can I collect Friday afternoon?

Front Desk: I'll pass that preference to the team for confirmation. What name should I add?

Customer: Sam.

Front Desk: Thanks, Sam. I'll pass on: two black travel mugs, standard wrapping, estimated total AED 96, Friday afternoon preferred. The team will confirm stock and collection.