Refund and Cancellation Policy

1. Contact us first

Email support@hegartyaisolutions.com with the business name you used and, if you have it, the date of purchase. You do not need an account or a reference number. We will reply and tell you what we can do.

2. Situations we put right

• Duplicate charge: if you were charged more than once for the same Blueprint, we refund the duplicate in full.
• Non-delivery: if your Blueprint is not delivered and we cannot deliver it, we refund in full.
• Materially defective report: if the Blueprint is not about your business, is substantially incomplete, or is not the service described on the offer page, we will correct or re-issue it; if we cannot supply it as described, we refund.
• Technical access problems: if your private link does not work or has expired, we will issue a new one at no charge.

3. Correction first, refund where we cannot supply

Where it is reasonable to do so, we will correct or re-perform the work first. That is usually faster and gets you the thing you actually wanted. Where the service cannot be supplied as described, we refund. If we cannot correct the problem, we will tell you promptly and refund.

4. Immediate start and statutory cancellation rights

Preparation of your Blueprint begins after payment, at your express request. You confirm that request with a tick box at checkout before you pay.

If you have a statutory right to cancel, for example as a consumer in a jurisdiction that provides a cooling-off period for distance contracts, you may cancel within the applicable period by emailing us. Because you asked us to start immediately, we may charge a proportionate amount for the work already supplied at the point you cancel, and that right may end once the service has been fully performed, where the law requires and you have given the acknowledgement it requires.

We do not claim that every buyer automatically loses their cancellation right, and we do not treat every sale as non-refundable.

5. How refunds are made

Refunds are returned by Stripe to the original payment method. Your bank or card issuer decides how quickly the money appears; the timing depends on Stripe and on your bank or card issuer, and is outside our control.

6. Your mandatory rights

Nothing in this policy limits or excludes any right you have under the mandatory consumer law of the country where you live. Where that law gives you more than this policy does, that law applies.

7. Version

This policy is version 2026-07-28 and forms part of our Terms of Service.